Privacy Policy

1. Introduction and Our Commitment

Welcome to dahaka 7. Your trust and confidence are invaluable to us, and protecting your personal information is our most important responsibility. This Privacy Policy explains how dahaka 7 collects, uses, stores, and safeguards your personal data.

We comply with international data protection standards, including GDPR (General Data Protection Regulation) and other applicable privacy laws. By using the dahaka 7 platform, you consent to the information collection and usage practices described in this Privacy Policy.

1.1 Scope of This Policy

This Privacy Policy applies to:

• On the dahaka 7 website (https://dahaka7.app) and all subdomains
• On the dahaka 7 mobile applications (Android and iOS)
• Across all our digital products and services
• For customer support and communication
• In marketing and promotional activities

1.2 Data Controller Information

The data controller responsible for your personal data is dahaka 7. Contact us for any privacy-related questions: privacy@dahaka7.app

2. What Information We Collect

2.1 Account Registration Information

When you create an account on dahaka 7, we collect:

• Personal Identity: Full name, date of birth, nationality
• Contact information: Email address, phone number, home address
• Login Credentials: Username and encrypted password
• Security Information: Security questions and answers (if set up)

2.2 KYC and Verification Documents

For identity verification we request:

• Government-issued ID (National ID Card, Passport, Driving License)
• Proof of address (utility bill, bank statement - within 3 months)
• Payment method verification (credit/debit card photos, bank documents)
• Selfie or live photo with ID document (anti-fraud verification)

2.3 Financial and Transaction Information

For your financial activities:

• Payment method details (bKash, Nagad, Rocket number, bank account)
• Deposit and withdrawal history
• Transaction records and balance information
• Payment processing information (transaction ID, date, amount)

2.4 Gameplay and Betting Data

To improve your gaming experience, we track:

• Betting history and patterns
• Games played and preferences
• Win-loss records
• Bonus usage and promotional participation
• Session duration and frequency

2.5 Technical and Device Information

For platform security and performance:

• IP address and geographic location
• Device type, operating system, browser information
• Cookies and similar tracking technology data
• Log files and usage metrics
• Application crash reports and error logs

2.6 Communication and Support Data

When you contact us:

• Customer support tickets and chat history
• Email correspondence
• Phone call recordings (for support calls)
• Feedback and survey responses

3. How We Use Your Information

3.1 Service Provision and Account Management

Your personal information is used to:

• Create and manage your dahaka 7 account
• To verify your identity and confirm age
• To process deposits and withdrawals
• Process bet placement and settlement
• Maintain your profile and preferences

3.2 Security and Fraud Prevention

For your safety and others':

• Detection and prevention of suspicious activity and fraud
• Enforce Anti-Money Laundering (AML) policies
• Protect accounts from unauthorized access
• Investigation of rule violations and abuse
• Security incident monitoring and response

3.3 Customer Support and Communication

To communicate effectively with you:

• Answering your questions and resolving issues
• Send account-related notifications
• Notify you of important updates and changes
• Sending transaction confirmations and receipts
• Service messages and system notifications

3.4 Product Improvement and Personalization

To improve your experience:

• Analyze and optimize platform performance
• Develop new features and games
• Provide personalized game recommendations
• User interface and experience improvements
• A/B testing and user research

3.5 Marketing and Promotions (subject to your consent)

If you have given consent:

• Notify about special offers and bonuses
• Promote new games and features
• Send personalized promotional content
• Tournament and event notifications

Note: You can unsubscribe from marketing communications at any time.

3.6 Legal and Regulatory Compliance

To fulfill legal obligations:

• Compliance with licensing authority requirements
• Tax and financial reporting
• Respond to lawful requests from law enforcement agencies
• Dispute resolution and legal proceedings
• Enforce Responsible Gaming policies

4. Information Sharing and Third Parties

4.1 When We Share Information

Dahaka 7 never sells your personal information. We only share information in the following circumstances:

4.2 Third-Party Service Providers

We use the following types of third-party services:

• Payment Processor: To process secure financial transactions (bKash, Nagad, Rocket, bank gateways)
• Game Provider: To provide casino games and live dealer services
• KYC Service: Identity verification and document validation
• Cloud Hosting: Data storage and server infrastructure
• Analytics Tools: Platform usage and performance analysis
• Customer Support: Live chat and ticketing system

All third-party providers are bound by strict confidentiality agreements and may only use data for specified purposes.

4.3 International Data Transfers

Dahaka 7 is an international platform. Your information may be processed and stored on servers in various countries. We ensure that:

• All data transfers are encrypted and secure
• All destination countries comply with adequate data protection laws
• Standard Contractual Clauses (SCC) implemented
• GDPR and other applicable data protection regulations are followed

5. Your Privacy Rights and Controls

5.1 Access and Portability

Your Rights: Request a copy of your personal data.

How to do it: Go to Account Settings & "Download My Data" or email privacy@dahaka7.app.

5.2 Corrections and Updates

Your Rights: You can correct incorrect or outdated information.

How to do it: Log in to Account Settings to update directly or contact the support team for assistance.

5.3 Right to Erasure (Right to be Forgotten)

Your Rights: You can request deletion of your personal data.

How to do it: Send a written request to privacy@dahaka7.app to close your account and delete data.

Limitations: Some data (such as transaction records) may need to be retained for a specified period due to legal obligations.

5.4 Restriction of Processing

Your Rights: You can request restriction of processing your data in certain circumstances.

How to do it: Contact privacy@dahaka7.app with your request and reason.

5.5 Objection and Opt-Out

Your Rights: Object to specific data processing activities.

Marketing Opt-Out: "Unsubscribe" link in any promotional email or account settings.

Cookie opt-out: Use your browser settings or our Cookie Preference Center.

5.6 Filing Complaints

Your Rights: You can lodge a complaint with data protection authorities.

First, do: We hope you will first contact us at privacy@dahaka7.app.

Escalation: If not satisfied, you may file a complaint with your country's Data Protection Office.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

6.2 Managing and Controlling Cookies

You can control cookies in several ways:

• Cookie Preference Center: Click "Cookie Settings" in our site footer
• Browser settings: Most browsers let you block or delete cookies
• Opt-out tools: You can opt out of third-party cookies

Note: Disabling essential cookies may prevent some site features from working.

6.3 Other Tracking Technologies

Besides cookies, we use:

• Pixel Tags: Track email opens and clicks
• Local storage: Store small data in browser
• Device fingerprinting: For fraud detection and security
• Session replay: To improve user experience (with sensitive data masked)

7. Privacy of Children and Minors

Dahaka 7 is only for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18.

7.1 Age Verification

• Providing date of birth is mandatory during registration
• Age is verified through government-issued ID in the KYC process
• Automated systems flag suspicious underage accounts

7.2 If You Discover a Minor

If you believe a minor is using dahaka 7, please notify us immediately: compliance@dahaka7.app. We will promptly investigate, suspend the account, and delete all associated data.

8. Privacy Policy Changes

Dahaka 7 may update this Privacy Policy from time to time to reflect new technologies, business practices, or legal requirements.

8.1 How We'll Notify You

• Minor Changes: We will update the "Last Updated" date on this page
• Significant Changes: We will notify you 30 days in advance via email and site notifications
• Material changes: We will seek your explicit consent (if required by law)

8.2 Your Rights After Changes

If you don't agree with the new policy:

• You may close your account before the changes take effect
• Request to download and delete your data
• If you do not accept the new terms, you must stop using the service

Important: Continuing to use dahaka 7 after changes means you consent to the updated Privacy Policy.